diff --git a/handbook/customer-success/README.md b/handbook/customer-success/README.md index 515c7e68e6..5056699f50 100644 --- a/handbook/customer-success/README.md +++ b/handbook/customer-success/README.md @@ -624,6 +624,14 @@ If assistance is needed for research or solutioning by a CSA, create an issue us This will automatically be added to the `:help-customers` project board, with the status of `New requests`. During the next standup meeting, the Manager of Customer Support and Solutions Architecture will triage the task. +### Update premium usage stats + +Every month, the VP of Customer Success creates a new tab in the [usage stats Google Sheet](https://docs.google.com/spreadsheets/d/1ZcWXIShQyhHNXdaJ927_ykHcPk6DuZQewfk4egbM0bw/edit?gid=889119618#gid=889119618). + +The Google sheet exists for historical purposes (e.g. how many hosts has a customer had enrolled on average over the course of 1 quarter) and to track customers with multiple Fleet environments. + +A Grafana dashboard is [coming soon](https://github.com/fleetdm/confidential/issues/15810). + ## Rituals