From 1cea77362aa8db3b4cad17528a05490553131193 Mon Sep 17 00:00:00 2001 From: Isabell Reedy <113355639+ireedy@users.noreply.github.com> Date: Sat, 6 Dec 2025 15:05:29 +0000 Subject: [PATCH] Remove IT Support Admin from site (#36805) --- handbook/company/open-positions.yml | 60 ++++++++++++++--------------- 1 file changed, 30 insertions(+), 30 deletions(-) diff --git a/handbook/company/open-positions.yml b/handbook/company/open-positions.yml index 819f5af47b..6fac1e0318 100644 --- a/handbook/company/open-positions.yml +++ b/handbook/company/open-positions.yml @@ -216,34 +216,34 @@ - โž• Bonus: Hands-on experience testing across multiple operating systems and devices (macOS, Windows, Android, iOS, iPadOS). -- jobTitle: ๐Ÿ’ป IT Support Administrator - department: IT & Enablement - hiringManagerName: Allen Houchins - hiringManagerGithubUsername: allenhouchins - hiringManagerLinkedInUrl: https://www.linkedin.com/in/allenhouchins/ - onTargetEarnings: '$80,000 - $130,000' - responsibilities: | - - ๐Ÿ–ฅ๏ธ Provide technical support to Fleet team members, troubleshooting hardware, software, and account access issues in a timely and professional manner. - - ๐Ÿ“ฆ Manage hardware procurement, inventory, and distribution for company-issued equipment including laptops, YubiKeys, and other IT assets. - - ๐Ÿ” Provision and manage user accounts across various SaaS platforms (Google Workspace, Slack, Zoom, etc.) for new hires and role changes. - - ๐Ÿ› ๏ธ Maintain and optimize IT infrastructure, tools, and systems to ensure smooth operations for a fully remote team. - - ๐Ÿ“‹ Process incoming and outgoing equipment, ensuring devices are properly configured, enrolled in device management, and securely shipped to team members. - - ๐Ÿ”„ Manage software licenses and subscriptions, including generating reports and performing audits to optimize costs. - - ๐Ÿš€ Support onboarding new team members by provisioning necessary tools and ensuring they have all required equipment on day one. - - ๐Ÿ“Š Track and manage IT assets in Fleet's device management system, maintaining accurate inventory records. - - ๐Ÿ’ก Document IT processes and procedures in the handbook, ensuring knowledge is shared and processes are repeatable. - - ๐Ÿค Collaborate with the IT & Enablement team to improve internal tooling, automation, and workflows. - - ๐Ÿงน Handle offboarding processes, including account deprovisioning, equipment recovery, and access revocation. - - ๐ŸŒ Assist with domain registrations, SaaS tool evaluations, and vendor management as requested. - experience: | - - ๐Ÿ’ผ 3-5 years of experience in IT administration, help desk support, or similar technical support role. - - ๐Ÿ–ฅ๏ธ Strong technical skills with macOS, Windows, and Linux operating systems. - - ๐ŸŽ Experience with Apple Business Manager (ABM) and Apple Device Enrollment (ADE) for device procurement and management. - - ๐Ÿ” Experience with identity and access management, including provisioning accounts in Google Workspace, Slack, and other SaaS platforms. - - ๐Ÿ“ฆ Familiarity with hardware procurement, inventory management, and asset tracking systems. - - ๐Ÿ’ฌ Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. - - ๐ŸŽฏ Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities effectively. - - ๐Ÿ“– Experience documenting processes and procedures in a clear, concise manner. - - ๐Ÿš€ Self-motivated and proactive, able to work independently in a fully remote environment. - - โž• Bonus: Experience with Fleet, osquery, or other open-source IT tools. Familiarity with automation tools and scripting (Bash, PowerShell). Experience working in GitHub, with git, or in a code repository. +#- jobTitle: ๐Ÿ’ป IT Support Administrator + # department: IT & Enablement + # hiringManagerName: Allen Houchins + # hiringManagerGithubUsername: allenhouchins + # hiringManagerLinkedInUrl: https://www.linkedin.com/in/allenhouchins/ + # onTargetEarnings: '$80,000 - $130,000' + # responsibilities: | + # - ๐Ÿ–ฅ๏ธ Provide technical support to Fleet team members, troubleshooting hardware, software, and account access issues in a timely and professional manner. + # - ๐Ÿ“ฆ Manage hardware procurement, inventory, and distribution for company-issued equipment including laptops, YubiKeys, and other IT assets. + # - ๐Ÿ” Provision and manage user accounts across various SaaS platforms (Google Workspace, Slack, Zoom, etc.) for new hires and role changes. + # - ๐Ÿ› ๏ธ Maintain and optimize IT infrastructure, tools, and systems to ensure smooth operations for a fully remote team. + # - ๐Ÿ“‹ Process incoming and outgoing equipment, ensuring devices are properly configured, enrolled in device management, and securely shipped to team members. + # - ๐Ÿ”„ Manage software licenses and subscriptions, including generating reports and performing audits to optimize costs. + # - ๐Ÿš€ Support onboarding new team members by provisioning necessary tools and ensuring they have all required equipment on day one. + # - ๐Ÿ“Š Track and manage IT assets in Fleet's device management system, maintaining accurate inventory records. + # - ๐Ÿ’ก Document IT processes and procedures in the handbook, ensuring knowledge is shared and processes are repeatable. + # - ๐Ÿค Collaborate with the IT & Enablement team to improve internal tooling, automation, and workflows. + # - ๐Ÿงน Handle offboarding processes, including account deprovisioning, equipment recovery, and access revocation. + # - ๐ŸŒ Assist with domain registrations, SaaS tool evaluations, and vendor management as requested. + # experience: | + # - ๐Ÿ’ผ 3-5 years of experience in IT administration, help desk support, or similar technical support role. + # - ๐Ÿ–ฅ๏ธ Strong technical skills with macOS, Windows, and Linux operating systems. + # - ๐ŸŽ Experience with Apple Business Manager (ABM) and Apple Device Enrollment (ADE) for device procurement and management. + # - ๐Ÿ” Experience with identity and access management, including provisioning accounts in Google Workspace, Slack, and other SaaS platforms. + # - ๐Ÿ“ฆ Familiarity with hardware procurement, inventory management, and asset tracking systems. + # - ๐Ÿ’ฌ Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. + # - ๐ŸŽฏ Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities effectively. + # - ๐Ÿ“– Experience documenting processes and procedures in a clear, concise manner. + # - ๐Ÿš€ Self-motivated and proactive, able to work independently in a fully remote environment. + # - โž• Bonus: Experience with Fleet, osquery, or other open-source IT tools. Familiarity with automation tools and scripting (Bash, PowerShell). Experience working in GitHub, with git, or in a code repository.