From cb6f751ff2b23643a6906af78d39cc687c892805 Mon Sep 17 00:00:00 2001 From: Noah Talerman <47070608+noahtalerman@users.noreply.github.com> Date: Tue, 28 Jul 2026 08:04:18 -0700 Subject: [PATCH] "Unpacking the why" for each product group (#50052) - Led by each product group's Product Designer --- handbook/product-design/README.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/handbook/product-design/README.md b/handbook/product-design/README.md index bd2f0f968e..07e0c31225 100644 --- a/handbook/product-design/README.md +++ b/handbook/product-design/README.md @@ -41,9 +41,9 @@ Once labeled, each product group's Product Designer (PD) is responsible for revi ### Unpacking the why -During this call, the Head of Product Design (HPD) and a former IT admin review all requests tagged with the `~product-maturity` label (applied during [triage](#triage-new-requests)) to synthesize why users are making each request (i.e. what problem they're trying to solve). Afterward, one or more user stories are filed and added to the [release planning project](https://github.com/orgs/fleetdm/projects/87). +During this call, the relevant product group's Product Designer (PD) and a former IT admin review all requests tagged with the `~product-maturity` label (applied during [triage](#triage-new-requests)) to synthesize why users are making each request (i.e. what problem they're trying to solve). Afterward, one or more user stories are filed and added to the [release planning project](https://github.com/orgs/fleetdm/projects/87). -If a customer or prospect request is missing a Gong snippet or requires additional information to understand the "why", the HPD will @mention the relevant Customer Success Manager (CSM), assign them, and move the request to the [🌦️ :help-customers](https://github.com/orgs/fleetdm/projects/79) board. +If a customer or prospect request is missing a Gong snippet or requires additional information to understand the "why", the PD will @mention the relevant Customer Success Manager (CSM), assign them, and move the request to the [🌦️ :help-customers](https://github.com/orgs/fleetdm/projects/79) board. ### Drafting