diff --git a/handbook/company/open-positions.yml b/handbook/company/open-positions.yml index c5156c07fb..ce36c21edd 100644 --- a/handbook/company/open-positions.yml +++ b/handbook/company/open-positions.yml @@ -226,33 +226,33 @@ - โœ๏ธ Familiarity with SQLite, shell scripting, Python, Powershell, and using the terminal to execute commands or run scripts is a bonus. - ๐Ÿง‘โ€๐Ÿ”ฌ Experience working with enterprise customers to help resolve complex technical issues. -- jobTitle: ๐Ÿ‹ Customer Success Manager - department: Customers - hiringManagerName: Zay Hanlon - hiringManagerGithubUsername: zayhanlon - hiringManagerLinkedInUrl: https://www.linkedin.com/in/zayhanlon/ - onTargetEarnings: "$120,000 - $160,000" - responsibilities: | - - โซ Own post-sales relationships with a portfolio of customers and be responsible for advocating for their desired outcomes. - - ๐Ÿ“ฃ Manage multiple customer deployments and escalations simultaneously. - - ๐ŸŒก๏ธ Work as a project manager alongside the customer and internal teams to establish an onboarding plan and define success criteria for new customers. - - ๐Ÿชด Promote product adoption, referencability, and customer advocacy with key customer stakeholders. - - ๐Ÿ•ด๏ธ Utilize systems and tools to analyze pipeline and opportunity data for renewals and expansions, and keep all information up to date for leadership reporting. - - ๐Ÿš€ Work collaboratively with product and engineering teams to facilitate feature development based on customer asks. - - ๐Ÿ“ˆ Proactively engage with customers to identify potential health risk indicators and remove blockers to success and retention. - - ๐Ÿ’ก Excellent time management, communication and collaboration skills, with the ability to partner with various stakeholders to ensure customer key objectives are top of mind. - - ๐Ÿงช Extensive experience with Slack, Salesforce, Google Suite, and GitHub. - experience: | - - ๐Ÿ’ญ Customer success management background supporting IT/MDM solutions like Fleet, Intune, Workspace One, etc. - - ๐Ÿ’– You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities. - - โœ๐Ÿฝ You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them. - - ๐Ÿงฌ You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet. - - ๐Ÿง‘โ€๐Ÿ”ฌ Experience working with customers to coordinate resolution of complex technical issues and project manage deployment initiatives. - - ๐Ÿค Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing. - - ๐Ÿฆ‰ 3+ years of work experience managing relationships with customers in the device management space. Experience with executing and tracking results tied to customer escalations, renewals, and expansion opportunities. - - ๐Ÿ› ๏ธ You are outgoing, enjoy being customer facing, and have a passion for problem solving while assisting external stakeholders. - - ๐ŸŸฃ Openness: You are flexible and open to new ideas and ways of working. - - โž• Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines and open source projects. Experience working with IT, SRE, CPE, or SecOps teams. +# - jobTitle: ๐Ÿ‹ Customer Success Manager +# department: Customers +# hiringManagerName: Zay Hanlon +# hiringManagerGithubUsername: zayhanlon +# hiringManagerLinkedInUrl: https://www.linkedin.com/in/zayhanlon/ +# onTargetEarnings: "$120,000 - $160,000" +# responsibilities: | +# - โซ Own post-sales relationships with a portfolio of customers and be responsible for advocating for their desired outcomes. +# - ๐Ÿ“ฃ Manage multiple customer deployments and escalations simultaneously. +# - ๐ŸŒก๏ธ Work as a project manager alongside the customer and internal teams to establish an onboarding plan and define success criteria for new customers. +# - ๐Ÿชด Promote product adoption, referencability, and customer advocacy with key customer stakeholders. +# - ๐Ÿ•ด๏ธ Utilize systems and tools to analyze pipeline and opportunity data for renewals and expansions, and keep all information up to date for leadership reporting. +# - ๐Ÿš€ Work collaboratively with product and engineering teams to facilitate feature development based on customer asks. +# - ๐Ÿ“ˆ Proactively engage with customers to identify potential health risk indicators and remove blockers to success and retention. +# - ๐Ÿ’ก Excellent time management, communication and collaboration skills, with the ability to partner with various stakeholders to ensure customer key objectives are top of mind. +# - ๐Ÿงช Extensive experience with Slack, Salesforce, Google Suite, and GitHub. +# experience: | +# - ๐Ÿ’ญ Customer success management background supporting IT/MDM solutions like Fleet, Intune, Workspace One, etc. +# - ๐Ÿ’– You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities. +# - โœ๐Ÿฝ You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them. +# - ๐Ÿงฌ You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet. +# - ๐Ÿง‘โ€๐Ÿ”ฌ Experience working with customers to coordinate resolution of complex technical issues and project manage deployment initiatives. +# - ๐Ÿค Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing. +# - ๐Ÿฆ‰ 3+ years of work experience managing relationships with customers in the device management space. Experience with executing and tracking results tied to customer escalations, renewals, and expansion opportunities. +# - ๐Ÿ› ๏ธ You are outgoing, enjoy being customer facing, and have a passion for problem solving while assisting external stakeholders. +# - ๐ŸŸฃ Openness: You are flexible and open to new ideas and ways of working. +# - โž• Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines and open source projects. Experience working with IT, SRE, CPE, or SecOps teams. - jobTitle: ๐Ÿฆข Product Designer department: Product Design