Updated handbook index (#3689)

* Updated handbook index

Added:
"Posting on social media as Fleet"
"Press releases"

Moved from Growth into Community:
"Promoting blog posts on social media"

* Update README.md

Added "Contributing to the handbook"

* Update README.md

* rename customer experience, add redirect to new customer page, upgrade Sails to fix routes bug, resolve routes TODO

* Update README.md

* update broken links

Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com>
Co-authored-by: eashaw <caglc@live.com>
This commit is contained in:
Mike Thomas
2022-01-17 13:13:11 -06:00
committed by GitHub
co-authored by Mike McNeil eashaw
parent 91424de222
commit 102f4d0846
6 changed files with 17 additions and 18 deletions
+11 -5
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@@ -42,22 +42,26 @@ The Fleet handbook is the central guide for how we run the company. As part of o
### Growth
[Promoting blog posts on social media](./growth.md#promoting-blog-posts-on-social-media)
[Website](./growth.md#website)
[Communicating as Fleet](./growth.md#communicating-as-fleet)
[Voice and grammar guidelines](./growth.md#voice-and-grammar-guidelines)
### Customer experience
### Customers
[Customer succcess](./customer-experience.md#customer-success)
[Customer succcess](./customers.md#customer-success)
[Support process](./customer-experience.md#support-process)
[Support process](./customers.md#support-process)
### Community
[Posting on social media as Fleet](./community.md#posting-on-social-media-as-fleet)
[Promoting blog posts on social media](./growth.md#promoting-blog-posts-on-social-media)
[Press releases](./community.md#press-releases)
[Community contributions (pull requests)](./community.md#community-contributions-pull-requests)
### Handbook
@@ -66,6 +70,8 @@ The Fleet handbook is the central guide for how we run the company. As part of o
[Handbook style guide](./handbook.md#handbook-style-guide)
[Contributing to the handbook](./handbook.md#contributing-to-the-handbook)
<meta name="maintainedBy" value="mikermcneil">
+1 -1
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@@ -26,7 +26,7 @@ Documentation on completing the release process can be found
This section outlines the on-call rotation at Fleet.
The on-call engineer is responsible for responding to technical Slack comments, Slack threads, and GitHub issues raised by customers and the community which cannot handled by the [Customer Success team](./customer-experience.md).
The on-call engineer is responsible for responding to technical Slack comments, Slack threads, and GitHub issues raised by customers and the community which cannot handled by the [Customer Success team](./customers.md).
### Goals
At Fleet, our primary quality objectives are *customer service* and *defect reduction*. This entails Key Performance Indicators such as customer response time and number of bugs resolved per cycle and.
+1 -1
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@@ -329,7 +329,7 @@ An example release blog post issue can be found [here](https://github.com/fleetd
### Customer announcement
The product team is responsible for providing the [customer success team](./customer-experience.md) with necessary information
The product team is responsible for providing the [customer success team](./customers.md) with necessary information
for writing a release customer announcement. This is accomplished by filing a release customer announcement issue and adding
the issue to the customer success board on GitHub.
+3 -10
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@@ -68,21 +68,13 @@ module.exports.routes = {
}
},
'GET /docs/*': {
'GET /docs/?*': {
skipAssets: false,
action: 'docs/view-basic-documentation',
locals: {
currentPage: 'docs',
}
},// handles /docs/foo/bar
'GET /docs': {
skipAssets: false,
action: 'docs/view-basic-documentation',
locals: {
currentPage: 'docs',
}
},// handles /docs, TODO: Remove this route once this bug is fixed in Sails
},// handles /docs and /docs/foo/bar
'GET /handbook/?*': {
skipAssets: false,
@@ -167,6 +159,7 @@ module.exports.routes = {
// ```
'GET /try-fleet': '/get-started',
'GET /docs/deploying/fleet-public-load-testing': '/docs/deploying/load-testing',
'GET /handbook/customer-experience': '/handbook/customers',
+1 -1
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@@ -10,7 +10,7 @@
"@sailshq/socket.io-redis": "^5.2.0",
"jsonwebtoken": "8.5.1",
"machinepack-github": "^5.0.0",
"sails": "^1.4.4",
"sails": "^1.5.2",
"sails-hook-apianalytics": "^2.0.5",
"sails-hook-organics": "^2.2.0",
"sails-hook-orm": "^3.0.2",