Updated handbook index (#3689)
* Updated handbook index Added: "Posting on social media as Fleet" "Press releases" Moved from Growth into Community: "Promoting blog posts on social media" * Update README.md Added "Contributing to the handbook" * Update README.md * rename customer experience, add redirect to new customer page, upgrade Sails to fix routes bug, resolve routes TODO * Update README.md * update broken links Co-authored-by: Mike McNeil <mikermcneil@users.noreply.github.com> Co-authored-by: eashaw <caglc@live.com>
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Mike McNeil
eashaw
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@@ -42,22 +42,26 @@ The Fleet handbook is the central guide for how we run the company. As part of o
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### Growth
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[Promoting blog posts on social media](./growth.md#promoting-blog-posts-on-social-media)
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[Website](./growth.md#website)
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[Communicating as Fleet](./growth.md#communicating-as-fleet)
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[Voice and grammar guidelines](./growth.md#voice-and-grammar-guidelines)
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### Customer experience
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### Customers
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[Customer succcess](./customer-experience.md#customer-success)
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[Customer succcess](./customers.md#customer-success)
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[Support process](./customer-experience.md#support-process)
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[Support process](./customers.md#support-process)
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### Community
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[Posting on social media as Fleet](./community.md#posting-on-social-media-as-fleet)
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[Promoting blog posts on social media](./growth.md#promoting-blog-posts-on-social-media)
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[Press releases](./community.md#press-releases)
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[Community contributions (pull requests)](./community.md#community-contributions-pull-requests)
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### Handbook
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@@ -66,6 +70,8 @@ The Fleet handbook is the central guide for how we run the company. As part of o
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[Handbook style guide](./handbook.md#handbook-style-guide)
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[Contributing to the handbook](./handbook.md#contributing-to-the-handbook)
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<meta name="maintainedBy" value="mikermcneil">
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@@ -26,7 +26,7 @@ Documentation on completing the release process can be found
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This section outlines the on-call rotation at Fleet.
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The on-call engineer is responsible for responding to technical Slack comments, Slack threads, and GitHub issues raised by customers and the community which cannot handled by the [Customer Success team](./customer-experience.md).
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The on-call engineer is responsible for responding to technical Slack comments, Slack threads, and GitHub issues raised by customers and the community which cannot handled by the [Customer Success team](./customers.md).
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### Goals
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At Fleet, our primary quality objectives are *customer service* and *defect reduction*. This entails Key Performance Indicators such as customer response time and number of bugs resolved per cycle and.
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### Customer announcement
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The product team is responsible for providing the [customer success team](./customer-experience.md) with necessary information
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The product team is responsible for providing the [customer success team](./customers.md) with necessary information
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for writing a release customer announcement. This is accomplished by filing a release customer announcement issue and adding
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the issue to the customer success board on GitHub.
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Vendored
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@@ -68,21 +68,13 @@ module.exports.routes = {
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}
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},
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'GET /docs/*': {
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'GET /docs/?*': {
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skipAssets: false,
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action: 'docs/view-basic-documentation',
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locals: {
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currentPage: 'docs',
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}
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},// handles /docs/foo/bar
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'GET /docs': {
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skipAssets: false,
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action: 'docs/view-basic-documentation',
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locals: {
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currentPage: 'docs',
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}
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},// handles /docs, TODO: Remove this route once this bug is fixed in Sails
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},// handles /docs and /docs/foo/bar
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'GET /handbook/?*': {
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skipAssets: false,
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@@ -167,6 +159,7 @@ module.exports.routes = {
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// ```
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'GET /try-fleet': '/get-started',
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'GET /docs/deploying/fleet-public-load-testing': '/docs/deploying/load-testing',
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'GET /handbook/customer-experience': '/handbook/customers',
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Vendored
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"@sailshq/socket.io-redis": "^5.2.0",
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"jsonwebtoken": "8.5.1",
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"machinepack-github": "^5.0.0",
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"sails": "^1.4.4",
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"sails": "^1.5.2",
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"sails-hook-apianalytics": "^2.0.5",
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"sails-hook-organics": "^2.2.0",
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"sails-hook-orm": "^3.0.2",
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