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Update it-platform-provider.md (#44783)

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Irena Reedy
2026-06-26 17:42:02 -07:00
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# IT platform provider automates patching across thousands of Mac, Windows, and Linux devices
An all-in-one platform for identity, MDM, and procurement needed a programmable layer to serve as the "secret weapon" for their own automated services.
An all-in-one platform for identity, MDM, and procurement needed a programmable layer to serve as the "secret weapon" for their own automated services. With thousands of cross-platform devices to keep patched and compliant — and a growing set of customer-facing automations to power — the team needed an API-first system to build on.
Fleet helped the company replace ManageEngine with a unified, GitOps-driven approach to patching and device telemetry across Mac, Windows, and Linux.
## At a glance
- **Endpoints:** thousands across managed accounts
- **Primary requirement:** robust API and patch management automation.
- **Key integrations:** Brew and Winget.
- **Previous solution:** manual, "point-and-click" workflows.
- **Endpoints:** thousands across managed accounts
- **Primary requirement:** robust API and patch management automation
- **Key integrations:** Brew and Winget
- **Previous solution:** ManageEngine
## The challenge
Managing cross-platform patches and verifying device states in real-time was a significant hurdle before integrating Fleet.
Before Fleet, the company relied on ManageEngine to handle cross-platform patches and verify device state. As the platform's automation ambitions grew, the team needed a more programmable foundation—one they could plug directly into the customer-facing services they were building, rather than a separate system to operate alongside them.
Managing cross-platform patches and verifying device state in real time across thousands of endpoints was a significant hurdle, especially when reliable, programmatic device data needed to feed automation downstream.
## The evaluation criteria
The team focused on three priorities:
1. **Robust, GitOps-friendly API** — Drive patching and configuration through version-controlled, programmatic changes.
2. **Cross-platform package management** — Native integration with Brew and Winget to manage software consistently across Mac, Windows, and Linux.
3. **Real-time device telemetry** — Verify device state instantly to power downstream automation and remediation.
## The solution
They chose Fleet for its deep GitOps integration, allowing them to build their own automation and patching logic on a secure, auditable foundation. They utilize a unified system to manage Mac, Windows, and Linux via tools like Brew and Winget.
Fleet gave the team a programmable layer they could build on. Its deep GitOps integration allowed the company to develop its own automation and patching logic on a secure, auditable foundation, while a unified system manages Mac, Windows, and Linux through tools like Brew and Winget.
By using Fleet's API, the team drives patching and device verification programmatically, making real-time device state a first-class input to their internal automation pipelines rather than something that has to be polled or manually chased down.
## The results
- **Automated app patching:** Using the API, they programmatically updates fleet-maintained apps via GitOps.
- **Consolidated stack:** Consolidation allowed them to replace 4+ legacy tools with one system, reducing vendor sprawl.
- **AI-driven insights:** Real-time telemetry is fed into their own orchestration engine to proactively detect and remediate issues.
Fleet improved automation, consolidation, and operational efficiency.
- **Automated app patching:** Using the API, the team programmatically updates Fleet-maintained apps via GitOps.
- **Consolidated stack:** Replaced 4+ legacy tools with one system, reducing vendor sprawl.
- **Real-time device telemetry:** Live device data is available to the team's internal systems for proactive monitoring and remediation across the fleet.
## Why Fleet
For this company, the key advantage is having a programmable, API-first platform they can wire directly into their own services. Fleet provides the GitOps foundation and cross-platform telemetry needed to deliver automated patching and device verification at the scale their customers expect.
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@@ -31,4 +51,4 @@ They chose Fleet for its deep GitOps integration, allowing them to build their o
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