Discharge7443/fleet
1
0
Fork 0
Code Issues Pull Requests Actions 5 Packages Projects Releases Wiki Activity

Handbook: Add section about processing self-service subscription refunds (#35533)

Browse Source 
Closes: https://github.com/fleetdm/fleet/issues/34552

Changes:
- Added a handbook section about processing Fleet Premium subscription
refunds in Stripe.

---------

Co-authored-by: Sam Pfluger <108141731+Sampfluger88@users.noreply.github.com>
This commit is contained in:
Eric
2025-11-11 18:44:41 -06:00
committed by GitHub
co-authored by Sam Pfluger
parent 739fce4ddd
commit 7159d4e890
1 changed files with 11 additions and 0 deletions
Download Patch File Download Diff File Expand all files Collapse all files
handbook/customer-success/README.md
+11
View File
@@ -249,6 +249,17 @@ Fleet-managed DNS records are maintained in Cloudflare using Terraform.
See [DNS management](https://github.com/fleetdm/confidential/tree/main/infrastructure/dns/dns-management.md) for how changes are reviewed, validated, and applied automatically.
### Process a self-service license dispenser refund
Refunds for Fleet Premium licenses purchased on the self-service license dispenser on fleetdm.com are processed in [Stripe](https://dashboard.stripe.com/). To refund a subscription:
1. Log in to Stripe using the shared credentials from 1Password.
2. Search for the user's email address, and select the subscription associated with their Stripe customer account.
3. On the page for the user's subscription, select the "Actions" dropdown in the top right and choose "Cancel subscription".
4. In the cancellation options, select the options to *cancel the subscription immediately*, *refund the last payment*, and *send the user a refund receipt*.
Once you submit the form, Stripe will refund the user's payment and cancel their subscription.
## Rituals
<rituals :rituals="rituals['handbook/customer-success/customer-success.rituals.yml']"></rituals>