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Add welcome email call out in handbook (#25652)

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Sam Pfluger
2025-01-21 17:28:29 -06:00
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handbook/company/communications.md
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@@ -40,7 +40,7 @@ We track competitors' capabilities and adjacent (or commonly integrated) product
| Medium (P2) | Something is preventing normal Fleet operation, and there may or may not be minor business impact. | Standard email/chat support | ≤1 business day |
| Low (P3) | Questions or clarifications around features, documentation, deployments, or 'how to's'. | Standard email/chat support | 1-2 business days |
> **Note:** Fleet business hours for support are Monday-Friday, 6AM-4PM Pacific Time, excluding current U.S. federal holidays during which responses may be delayed for Medium and Low impact issues. Fleeties can find Fleet general contact information [here](https://docs.google.com/document/d/1tE-NpNfw1icmU2MjYuBRib0VWBPVAdmq4NiCrpuI0F0/edit).
> **Note:** Fleet business hours for support are Monday-Friday, 6AM-4PM Pacific Time, excluding current U.S. federal holidays during which responses may be delayed for Medium and Low impact issues. Refer to your welcome email for contact and support info.
**Emergency (P0) request communications:**