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Add tips for moderating comments diplomatically

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Mike McNeil
2021-07-09 11:53:14 -05:00
committed by GitHub
parent 12215bfbbd
commit e19a4e2cf5
1 changed files with 4 additions and 2 deletions
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handbook/support-process.md
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@@ -34,7 +34,9 @@ This way, the Fleet team can constantly improve the effectiveness and experience
- If you do not understand the question or comment raised, [request more details](#requesting-more-details) to best understand the next steps.
- If an appropriate response is outside your scope, please post to #oncall-chatter, an internal slack channel designed to filter community support questions to the Fleet team.
- If an appropriate response is outside your scope, please post to `#oncall-chatter`, a confidential Slack channel in the Fleet Slack workspace.
- If things get heated, remember to stay [positive and helpful](https://canny.io/blog/moderating-user-comments-diplomatically/). If you aren't sure how best to respond in a positive way, or if you see behavior that violates the Fleet code of conduct, get help.
#### Requesting more details
@@ -86,4 +88,4 @@ There are several locations in Fleet's public and internal documentation that ca
1. The frequently asked question (FAQ) documents in each section found in the `/docs` folder. These documents are the [Using Fleet FAQ](../docs/1-Using-Fleet/FAQ.md), [Deploying FAQ](../docs/2-Deploying/FAQ.md), and [Contributing FAQ](../docs/3-Contributing/FAQ.md).
2. The [Internal FAQ](https://docs.google.com/document/d/1I6pJ3vz0EE-qE13VmpE2G3gd5zA1m3bb_u8Q2G3Gmp0/edit#heading=h.ltavvjy511qv) document.
2. The [Internal FAQ](https://docs.google.com/document/d/1I6pJ3vz0EE-qE13VmpE2G3gd5zA1m3bb_u8Q2G3Gmp0/edit#heading=h.ltavvjy511qv) document.