@ddribeiro After talking with Noah about troubleshooting and logs, I
thought it would be good if we created a user-facing guide for
troubleshooting. Our CSEs frequently send the same troubleshooting
information to customers when they report issues. We can empower
customers with one resource that they can work through, reducing the
significant amount of time in back-and-forth steps sent over Slack.
Also, we've talked about pulling the "Finding fleetd logs" section out
of the [Enroll hosts](https://fleetdm.com/guides/enroll-hosts) guide.
Perhaps when this is complete, we can link to this document from that
guide.
This certainly doesn't contain everything! Please bring the CSEs in to
flesh this out since they're in the day-to-day and have much more
knowledge regarding this than I do.
---------
Co-authored-by: Brock Walters <153771548+nonpunctual@users.noreply.github.com>
Closes#38916
Related: #34993, #33985, fleetdm/confidential#13228
## Changes
**Article update** (`articles/windows-mdm-setup.md`)
- Adds "Migrating from another MDM solution" subsection under **Manual
enrollment** with overview of common migration issues and links to
remediation scripts
**New scripts** (`docs/solutions/windows/scripts/`)
- `reset-mdm-enrollment-flag.ps1` — Resets MmpcEnrollmentFlag blocking
MDM status after migration
- `remove-stale-mdm-enrollment-records.ps1` — Clears orphaned enrollment
GUIDs, AAD discovery cache, and MS DM Server cache
- `fix-workplace-join-configuration.ps1` — Re-enables
Automatic-Device-Join task and configures Workplace Join policies
- `remove-unreachable-wsus-configuration.ps1` — Removes unreachable WSUS
server config that breaks Windows Update
## Context
Customers migrating Windows hosts from Intune to Fleet have been hitting
recurring enrollment issues, MDM status stuck on "Off," enrollment
errors (`0x80190190`, `0x8018000a`), and Windows Update breakage from
leftover RMM agents. These scripts consolidate the workarounds from
multiple customer engagements into self-serve remediation that can be
deployed via **Controls > Scripts**.
---------
Co-authored-by: Marko Lisica <83164494+marko-lisica@users.noreply.github.com>
<!-- Add the related story/sub-task/bug number, like Resolves#123, or
remove if NA -->
**Related issue:** Resolves#34620
# Checklist for submitter
- [x] Changes file added for user-visible changes in `changes/`,
`orbit/changes/` or `ee/fleetd-chrome/changes`.
## Testing
- [x] QA'd all new/changed functionality manually
<!-- This is an auto-generated comment: release notes by coderabbit.ai
-->
## Summary by CodeRabbit
## Bug Fixes
* Fixed an issue where macOS app names could become empty after removing
the ".app" extension. The app name extraction logic now correctly
handles edge cases, ensuring app names are properly ingested without
empty values.
<!-- end of auto-generated comment: release notes by coderabbit.ai -->
<!-- Add the related story/sub-task/bug number, like Resolves#123, or
remove if NA -->
**Related issue:** Resolves#38322
This PR utilizes the ping/status ticker that sees if the device is
Unmanaged (aka. not enrolled from a Fleet server perspective), if the
Migrate to Fleet flow before had set the `mdm_migration.txt` file, but
somehow not successfully unenrolled the device, we now keep sending it
if you trigger the modal again.
We wait 90seconds after start, so at most the user can go through the
flow every 90s, but the server has a hard limit on at most one webhook
every 3m, but still it means the user can wait a bit and retry and still
see the webhook gets sent now.
_PS: Updated the old migration test to go from 1,5m to ~2s execution
time with parallel and configurable waitForUnenrollment time (to allow
test to set lower values)
# Checklist for submitter
If some of the following don't apply, delete the relevant line.
- [x] Changes file added for user-visible changes in `changes/`,
`orbit/changes/` or `ee/fleetd-chrome/changes`.
See [Changes
files](https://github.com/fleetdm/fleet/blob/main/docs/Contributing/guides/committing-changes.md#changes-files)
for more information.
## Testing
- [x] Added/updated automated tests
- [x] QA'd all new/changed functionality manually
## fleetd/orbit/Fleet Desktop
- [x] Verified compatibility with the latest released version of Fleet
(see [Must
rule](https://github.com/fleetdm/fleet/blob/main/docs/Contributing/workflows/fleetd-development-and-release-strategy.md))
- [x] If the change applies to only one platform, confirmed that
`runtime.GOOS` is used as needed to isolate changes
- [x] Verified that fleetd runs on macOS, Linux and Windows
- [x] Verified auto-update works from the released version of component
to the new version (see [tools/tuf/test](../tools/tuf/test/README.md))
---------
Co-authored-by: Jordan Montgomery <elijah.jordan.montgomery@gmail.com>
## Changes
Fixes incorrect YAML example in
`docs/Configuration/agent-configuration.md` where `command_line_flags`
was shown nested under `config:` instead of at the top level.
**File changed:** `docs/Configuration/agent-configuration.md`
## What was wrong
The example in the `## config` section showed `command_line_flags`
indented under `config:`:
```yaml
config:
options:
distributed_interval: 3
...
command_line_flags: # ❌ WRONG - nested under config
verbose: true
...
decorators:
...
```
This is incorrect and causes the following error when applied via
`fleetctl apply` for team YAML files:
```
Error: applying teams: POST /api/latest/fleet/spec/teams received status 400 Bad Request:
"command_line_flags" should be part of the top level object
```
## Correct placement
Per the original implementation in
[#7377](https://github.com/fleetdm/fleet/issues/7377),
`command_line_flags` must be a **top-level key** under `agent_options`,
at the same level as `config:`:
```yaml
config:
options:
distributed_interval: 3
...
decorators:
...
yara:
...
command_line_flags: # ✅ CORRECT - top level, sibling of config
verbose: true
...
```
This is consistent with:
- The [Configuration files
docs](https://fleetdm.com/docs/configuration/configuration-files) which
correctly show `command_line_flags: {}` at the top level
- Issue #7377 which states: *"The overrides setting does not accommodate
command_line_flags, which is why it is only allowed at the top-level
(and not inside config or every override)"*
- The overrides section of the same page which notes: *"the
command_line_flags key is not supported in the overrides"*
## Related issues
- Closes: https://github.com/fleetdm/confidential/issues/14206
- Closes: https://github.com/fleetdm/confidential/issues/14207
---------
Co-authored-by: Noah Talerman <47070608+noahtalerman@users.noreply.github.com>
Discussed at
https://macadmins.slack.com/archives/C0214NELAE7/p1769719765777279
- The endpoints for marking a device as unmanaged and sending an
unmanage command were deprecated and no longer work. The endpoint for
looking up a device by serial number was also deprecated, so I've
proactively updated it.
- The whole story is now refactored and simplified.
- Also fixed a link in the `tines` README.
Resolves#35366
The false negative was caused by a mismatch in product name translation
for `acrobat_reader_dc`. The resolution required platform-specific logic
to accurately identify the "Document Cloud" (DC) variants.
This pull request updates the Okta Verify on Windows SCEP configuration
documentation and profile to simplify deployment with Fleet and reduce
manual steps. The changes make the process more reliable by
standardizing variable usage, improving instructions, and automating
certificate enrollment.
**Key improvements and changes:**
**Documentation and workflow simplification:**
- The guide in
`articles/enable-okta-verify-on-windows-using-a-scep-configuration-profile.md`
was rewritten for clarity and to reflect the new automated approach.
Manual editing of XML and scripts is no longer needed; Fleet-managed
variables and secrets now handle all required values. Steps for
gathering prerequisites, deploying, verifying, and renewing certificates
are streamlined, and troubleshooting guidance is expanded.
- The subject name in the certificate is now set to use the hardware
serial (`$FLEET_VAR_HOST_HARDWARE_SERIAL`) instead of the host UUID,
improving uniqueness and traceability.
([docs/solutions/windows/configuration-profiles/install Okta attestation
certificate -
[Bundle].xmlL77-R89](diffhunk://#diff-d8fc2c8add5725599bdc41a7b417dc3978cfc34eb6fcb8950db513f2b5799aa5L77-R89))
**Secret management and security:**
- The configuration profile now references Fleet secrets
(`$FLEET_SECRET_OKTA_SCEP_URL`, `$FLEET_SECRET_OKTA_SCEP_CHALLENGE`,
`$FLEET_SECRET_OKTA_CA_THUMBPRINT`) directly, removing the need for
manual substitution and reducing risk of misconfiguration.
([docs/solutions/windows/configuration-profiles/install Okta attestation
certificate -
[Bundle].xmlL98-R141](diffhunk://#diff-d8fc2c8add5725599bdc41a7b417dc3978cfc34eb6fcb8950db513f2b5799aa5L98-R141))
**Automated certificate enrollment:**
- An `<Exec>` command is added to the XML profile to automatically
trigger SCEP enrollment upon deployment, further reducing manual
intervention. ([docs/solutions/windows/configuration-profiles/install
Okta attestation certificate -
[Bundle].xmlL98-R141](diffhunk://#diff-d8fc2c8add5725599bdc41a7b417dc3978cfc34eb6fcb8950db513f2b5799aa5L98-R141))
These changes make the Okta Verify SCEP configuration for Windows much
easier to deploy and maintain, with improved automation and clearer
instructions.
---------
Co-authored-by: Brock Walters <153771548+nonpunctual@users.noreply.github.com>
<!-- Add the related story/sub-task/bug number, like Resolves#123, or
remove if NA -->
**Related issue:** Resolves#38223
Retrospective action item from a prior sprint. Do we want to link this
somewhere like the bug template or is it enough to share it with our
customer-facing employees?
---------
Co-authored-by: Magnus Jensen <magnus@fleetdm.com>
A customer just commented that it would be more relevant if this note
block for the Entity ID was above the screenshot, since it goes with the
preceding paragraph.
---------
Co-authored-by: Rachael Shaw <r@rachael.wtf>
- During Product office hours on 2025-12-23, we learned that no one on
the call knew what the current request body format was for API endpoints
that take `multipart/form-data`
- We think the updated format is more friendly for humans who are using
curl/Postman
- We later learned that this the current format is the raw request
(formatted by a browser or curl command)
- Also update "form" to "body" in the "Parameters" table. We learned
that the form data is actually part the body. Postman's UI shows this.
Rephrase instructions for creating API-only users for clarity.
<!-- Add the related story/sub-task/bug number, like Resolves#123, or
remove if NA -->
**Related issue:** Resolves#35696
---------
Co-authored-by: Rachael Shaw <r@rachael.wtf>
