Discharge7443/fleet
1
0
Fork 0
Code Issues Pull Requests Actions 5 Packages Projects Releases Wiki Activity

Document monthly premium usage stats update process (#50009)

Browse Source 
Added section on updating premium usage stats and future Grafana
dashboard.
This commit is contained in:
Noah Talerman
2026-07-27 14:36:12 -07:00
committed by GitHub
parent 31286783eb
commit 0632216e08
1 changed files with 8 additions and 0 deletions
Download Patch File Download Diff File Expand all files Collapse all files
handbook/customer-success/README.md
+8
View File
@@ -624,6 +624,14 @@ If assistance is needed for research or solutioning by a CSA, create an issue us
This will automatically be added to the `:help-customers` project board, with the status of `New requests`. During the next standup meeting, the Manager of Customer Support and Solutions Architecture will triage the task.
### Update premium usage stats
Every month, the VP of Customer Success creates a new tab in the [usage stats Google Sheet](https://docs.google.com/spreadsheets/d/1ZcWXIShQyhHNXdaJ927_ykHcPk6DuZQewfk4egbM0bw/edit?gid=889119618#gid=889119618).
The Google sheet exists for historical purposes (e.g. how many hosts has a customer had enrolled on average over the course of 1 quarter) and to track customers with multiple Fleet environments.
A Grafana dashboard is [coming soon](https://github.com/fleetdm/confidential/issues/15810).
## Rituals
<rituals :rituals="rituals['handbook/customer-success/customer-success.rituals.yml']"></rituals>