Remove IT Support Admin from site (#36805)

This commit is contained in:
Isabell Reedy
2025-12-06 07:05:29 -08:00
committed by GitHub
parent e93c3acef8
commit 1cea77362a
+30 -30
View File
@@ -216,34 +216,34 @@
- Bonus: Hands-on experience testing across multiple operating systems and devices (macOS, Windows, Android, iOS, iPadOS).
- jobTitle: 💻 IT Support Administrator
department: IT & Enablement
hiringManagerName: Allen Houchins
hiringManagerGithubUsername: allenhouchins
hiringManagerLinkedInUrl: https://www.linkedin.com/in/allenhouchins/
onTargetEarnings: '$80,000 - $130,000'
responsibilities: |
- 🖥️ Provide technical support to Fleet team members, troubleshooting hardware, software, and account access issues in a timely and professional manner.
- 📦 Manage hardware procurement, inventory, and distribution for company-issued equipment including laptops, YubiKeys, and other IT assets.
- 🔐 Provision and manage user accounts across various SaaS platforms (Google Workspace, Slack, Zoom, etc.) for new hires and role changes.
- 🛠️ Maintain and optimize IT infrastructure, tools, and systems to ensure smooth operations for a fully remote team.
- 📋 Process incoming and outgoing equipment, ensuring devices are properly configured, enrolled in device management, and securely shipped to team members.
- 🔄 Manage software licenses and subscriptions, including generating reports and performing audits to optimize costs.
- 🚀 Support onboarding new team members by provisioning necessary tools and ensuring they have all required equipment on day one.
- 📊 Track and manage IT assets in Fleet's device management system, maintaining accurate inventory records.
- 💡 Document IT processes and procedures in the handbook, ensuring knowledge is shared and processes are repeatable.
- 🤝 Collaborate with the IT & Enablement team to improve internal tooling, automation, and workflows.
- 🧹 Handle offboarding processes, including account deprovisioning, equipment recovery, and access revocation.
- 🌐 Assist with domain registrations, SaaS tool evaluations, and vendor management as requested.
experience: |
- 💼 3-5 years of experience in IT administration, help desk support, or similar technical support role.
- 🖥️ Strong technical skills with macOS, Windows, and Linux operating systems.
- 🍎 Experience with Apple Business Manager (ABM) and Apple Device Enrollment (ADE) for device procurement and management.
- 🔐 Experience with identity and access management, including provisioning accounts in Google Workspace, Slack, and other SaaS platforms.
- 📦 Familiarity with hardware procurement, inventory management, and asset tracking systems.
- 💬 Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
- 🎯 Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities effectively.
- 📖 Experience documenting processes and procedures in a clear, concise manner.
- 🚀 Self-motivated and proactive, able to work independently in a fully remote environment.
- Bonus: Experience with Fleet, osquery, or other open-source IT tools. Familiarity with automation tools and scripting (Bash, PowerShell). Experience working in GitHub, with git, or in a code repository.
#- jobTitle: 💻 IT Support Administrator
# department: IT & Enablement
# hiringManagerName: Allen Houchins
# hiringManagerGithubUsername: allenhouchins
# hiringManagerLinkedInUrl: https://www.linkedin.com/in/allenhouchins/
# onTargetEarnings: '$80,000 - $130,000'
# responsibilities: |
# - 🖥️ Provide technical support to Fleet team members, troubleshooting hardware, software, and account access issues in a timely and professional manner.
# - 📦 Manage hardware procurement, inventory, and distribution for company-issued equipment including laptops, YubiKeys, and other IT assets.
# - 🔐 Provision and manage user accounts across various SaaS platforms (Google Workspace, Slack, Zoom, etc.) for new hires and role changes.
# - 🛠️ Maintain and optimize IT infrastructure, tools, and systems to ensure smooth operations for a fully remote team.
# - 📋 Process incoming and outgoing equipment, ensuring devices are properly configured, enrolled in device management, and securely shipped to team members.
# - 🔄 Manage software licenses and subscriptions, including generating reports and performing audits to optimize costs.
# - 🚀 Support onboarding new team members by provisioning necessary tools and ensuring they have all required equipment on day one.
# - 📊 Track and manage IT assets in Fleet's device management system, maintaining accurate inventory records.
# - 💡 Document IT processes and procedures in the handbook, ensuring knowledge is shared and processes are repeatable.
# - 🤝 Collaborate with the IT & Enablement team to improve internal tooling, automation, and workflows.
# - 🧹 Handle offboarding processes, including account deprovisioning, equipment recovery, and access revocation.
# - 🌐 Assist with domain registrations, SaaS tool evaluations, and vendor management as requested.
# experience: |
# - 💼 3-5 years of experience in IT administration, help desk support, or similar technical support role.
# - 🖥️ Strong technical skills with macOS, Windows, and Linux operating systems.
# - 🍎 Experience with Apple Business Manager (ABM) and Apple Device Enrollment (ADE) for device procurement and management.
# - 🔐 Experience with identity and access management, including provisioning accounts in Google Workspace, Slack, and other SaaS platforms.
# - 📦 Familiarity with hardware procurement, inventory management, and asset tracking systems.
# - 💬 Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
# - 🎯 Strong attention to detail and organizational skills, with the ability to manage multiple tasks and priorities effectively.
# - 📖 Experience documenting processes and procedures in a clear, concise manner.
# - 🚀 Self-motivated and proactive, able to work independently in a fully remote environment.
# - Bonus: Experience with Fleet, osquery, or other open-source IT tools. Familiarity with automation tools and scripting (Bash, PowerShell). Experience working in GitHub, with git, or in a code repository.