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"Unpacking the why" for each product group (#50052)

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- Led by each product group's Product Designer
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Noah Talerman
2026-07-28 08:04:18 -07:00
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handbook/product-design/README.md
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@@ -41,9 +41,9 @@ Once labeled, each product group's Product Designer (PD) is responsible for revi
### Unpacking the why
During this call, the Head of Product Design (HPD) and a former IT admin review all requests tagged with the `~product-maturity` label (applied during [triage](#triage-new-requests)) to synthesize why users are making each request (i.e. what problem they're trying to solve). Afterward, one or more user stories are filed and added to the [release planning project](https://github.com/orgs/fleetdm/projects/87).
During this call, the relevant product group's Product Designer (PD) and a former IT admin review all requests tagged with the `~product-maturity` label (applied during [triage](#triage-new-requests)) to synthesize why users are making each request (i.e. what problem they're trying to solve). Afterward, one or more user stories are filed and added to the [release planning project](https://github.com/orgs/fleetdm/projects/87).
If a customer or prospect request is missing a Gong snippet or requires additional information to understand the "why", the HPD will @mention the relevant Customer Success Manager (CSM), assign them, and move the request to the [🌦️ :help-customers](https://github.com/orgs/fleetdm/projects/79) board.
If a customer or prospect request is missing a Gong snippet or requires additional information to understand the "why", the PD will @mention the relevant Customer Success Manager (CSM), assign them, and move the request to the [🌦️ :help-customers](https://github.com/orgs/fleetdm/projects/79) board.
### Drafting