Close Customer Success Manager open position (#44037)

## Summary
- Comments out the "Customer Success Manager" entry in
`handbook/company/open-positions.yml` to close the position.

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Co-authored-by: kiloconnect[bot] <240665456+kiloconnect[bot]@users.noreply.github.com>
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kilo-code-bot[bot]
2026-04-23 11:27:31 +01:00
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co-authored by kiloconnect[bot]
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commit f726d0709d
+27 -27
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@@ -226,33 +226,33 @@
- ✍️ Familiarity with SQLite, shell scripting, Python, Powershell, and using the terminal to execute commands or run scripts is a bonus.
- 🧑‍🔬 Experience working with enterprise customers to help resolve complex technical issues.
- jobTitle: 🐋 Customer Success Manager
department: Customers
hiringManagerName: Zay Hanlon
hiringManagerGithubUsername: zayhanlon
hiringManagerLinkedInUrl: https://www.linkedin.com/in/zayhanlon/
onTargetEarnings: "$120,000 - $160,000"
responsibilities: |
- ⏫ Own post-sales relationships with a portfolio of customers and be responsible for advocating for their desired outcomes.
- 📣 Manage multiple customer deployments and escalations simultaneously.
- 🌡️ Work as a project manager alongside the customer and internal teams to establish an onboarding plan and define success criteria for new customers.
- 🪴 Promote product adoption, referencability, and customer advocacy with key customer stakeholders.
- 🕴️ Utilize systems and tools to analyze pipeline and opportunity data for renewals and expansions, and keep all information up to date for leadership reporting.
- 🚀 Work collaboratively with product and engineering teams to facilitate feature development based on customer asks.
- 📈 Proactively engage with customers to identify potential health risk indicators and remove blockers to success and retention.
- 💡 Excellent time management, communication and collaboration skills, with the ability to partner with various stakeholders to ensure customer key objectives are top of mind.
- 🧪 Extensive experience with Slack, Salesforce, Google Suite, and GitHub.
experience: |
- 💭 Customer success management background supporting IT/MDM solutions like Fleet, Intune, Workspace One, etc.
- 💖 You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities.
- ✍🏽 You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them.
- 🧬 You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet.
- 🧑‍🔬 Experience working with customers to coordinate resolution of complex technical issues and project manage deployment initiatives.
- 🤝 Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
- 🦉 3+ years of work experience managing relationships with customers in the device management space. Experience with executing and tracking results tied to customer escalations, renewals, and expansion opportunities.
- 🛠️ You are outgoing, enjoy being customer facing, and have a passion for problem solving while assisting external stakeholders.
- 🟣 Openness: You are flexible and open to new ideas and ways of working.
- Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines and open source projects. Experience working with IT, SRE, CPE, or SecOps teams.
# - jobTitle: 🐋 Customer Success Manager
# department: Customers
# hiringManagerName: Zay Hanlon
# hiringManagerGithubUsername: zayhanlon
# hiringManagerLinkedInUrl: https://www.linkedin.com/in/zayhanlon/
# onTargetEarnings: "$120,000 - $160,000"
# responsibilities: |
# - ⏫ Own post-sales relationships with a portfolio of customers and be responsible for advocating for their desired outcomes.
# - 📣 Manage multiple customer deployments and escalations simultaneously.
# - 🌡️ Work as a project manager alongside the customer and internal teams to establish an onboarding plan and define success criteria for new customers.
# - 🪴 Promote product adoption, referencability, and customer advocacy with key customer stakeholders.
# - 🕴️ Utilize systems and tools to analyze pipeline and opportunity data for renewals and expansions, and keep all information up to date for leadership reporting.
# - 🚀 Work collaboratively with product and engineering teams to facilitate feature development based on customer asks.
# - 📈 Proactively engage with customers to identify potential health risk indicators and remove blockers to success and retention.
# - 💡 Excellent time management, communication and collaboration skills, with the ability to partner with various stakeholders to ensure customer key objectives are top of mind.
# - 🧪 Extensive experience with Slack, Salesforce, Google Suite, and GitHub.
# experience: |
# - 💭 Customer success management background supporting IT/MDM solutions like Fleet, Intune, Workspace One, etc.
# - 💖 You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities.
# - ✍🏽 You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them.
# - 🧬 You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet.
# - 🧑‍🔬 Experience working with customers to coordinate resolution of complex technical issues and project manage deployment initiatives.
# - 🤝 Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
# - 🦉 3+ years of work experience managing relationships with customers in the device management space. Experience with executing and tracking results tied to customer escalations, renewals, and expansion opportunities.
# - 🛠️ You are outgoing, enjoy being customer facing, and have a passion for problem solving while assisting external stakeholders.
# - 🟣 Openness: You are flexible and open to new ideas and ways of working.
# - Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines and open source projects. Experience working with IT, SRE, CPE, or SecOps teams.
- jobTitle: 🦢 Product Designer
department: Product Design