Close Customer Success Manager open position (#44037)
## Summary - Comments out the "Customer Success Manager" entry in `handbook/company/open-positions.yml` to close the position. Built for [Isabell Reedy](https://fleetdm.slack.com/archives/D0AEGJCGJR0/p1776939281314909) by [Kilo for Slack](https://kilo.ai/features/slack-integration) Co-authored-by: kiloconnect[bot] <240665456+kiloconnect[bot]@users.noreply.github.com>
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- ✍️ Familiarity with SQLite, shell scripting, Python, Powershell, and using the terminal to execute commands or run scripts is a bonus.
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- 🧑🔬 Experience working with enterprise customers to help resolve complex technical issues.
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- jobTitle: 🐋 Customer Success Manager
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department: Customers
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hiringManagerName: Zay Hanlon
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hiringManagerGithubUsername: zayhanlon
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hiringManagerLinkedInUrl: https://www.linkedin.com/in/zayhanlon/
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onTargetEarnings: "$120,000 - $160,000"
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responsibilities: |
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- ⏫ Own post-sales relationships with a portfolio of customers and be responsible for advocating for their desired outcomes.
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- 📣 Manage multiple customer deployments and escalations simultaneously.
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- 🌡️ Work as a project manager alongside the customer and internal teams to establish an onboarding plan and define success criteria for new customers.
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- 🪴 Promote product adoption, referencability, and customer advocacy with key customer stakeholders.
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- 🕴️ Utilize systems and tools to analyze pipeline and opportunity data for renewals and expansions, and keep all information up to date for leadership reporting.
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- 🚀 Work collaboratively with product and engineering teams to facilitate feature development based on customer asks.
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- 📈 Proactively engage with customers to identify potential health risk indicators and remove blockers to success and retention.
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- 💡 Excellent time management, communication and collaboration skills, with the ability to partner with various stakeholders to ensure customer key objectives are top of mind.
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- 🧪 Extensive experience with Slack, Salesforce, Google Suite, and GitHub.
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experience: |
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- 💭 Customer success management background supporting IT/MDM solutions like Fleet, Intune, Workspace One, etc.
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- 💖 You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities.
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- ✍🏽 You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them.
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- 🧬 You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet.
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- 🧑🔬 Experience working with customers to coordinate resolution of complex technical issues and project manage deployment initiatives.
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- 🤝 Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
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- 🦉 3+ years of work experience managing relationships with customers in the device management space. Experience with executing and tracking results tied to customer escalations, renewals, and expansion opportunities.
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- 🛠️ You are outgoing, enjoy being customer facing, and have a passion for problem solving while assisting external stakeholders.
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- 🟣 Openness: You are flexible and open to new ideas and ways of working.
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- ➕ Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines and open source projects. Experience working with IT, SRE, CPE, or SecOps teams.
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# - jobTitle: 🐋 Customer Success Manager
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# department: Customers
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# hiringManagerName: Zay Hanlon
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# hiringManagerGithubUsername: zayhanlon
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# hiringManagerLinkedInUrl: https://www.linkedin.com/in/zayhanlon/
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# onTargetEarnings: "$120,000 - $160,000"
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# responsibilities: |
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# - ⏫ Own post-sales relationships with a portfolio of customers and be responsible for advocating for their desired outcomes.
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# - 📣 Manage multiple customer deployments and escalations simultaneously.
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# - 🌡️ Work as a project manager alongside the customer and internal teams to establish an onboarding plan and define success criteria for new customers.
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# - 🪴 Promote product adoption, referencability, and customer advocacy with key customer stakeholders.
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# - 🕴️ Utilize systems and tools to analyze pipeline and opportunity data for renewals and expansions, and keep all information up to date for leadership reporting.
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# - 🚀 Work collaboratively with product and engineering teams to facilitate feature development based on customer asks.
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# - 📈 Proactively engage with customers to identify potential health risk indicators and remove blockers to success and retention.
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# - 💡 Excellent time management, communication and collaboration skills, with the ability to partner with various stakeholders to ensure customer key objectives are top of mind.
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# - 🧪 Extensive experience with Slack, Salesforce, Google Suite, and GitHub.
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# experience: |
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# - 💭 Customer success management background supporting IT/MDM solutions like Fleet, Intune, Workspace One, etc.
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# - 💖 You know how to manage your time and priorities between customer escalations, customer renewals and expansions, and other day-to-day responsibilities.
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# - ✍🏽 You have the ability to effectively influence key stakeholders, from senior executives to day-to-day engineering contacts, and drive Fleet's value with them.
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# - 🧬 You care about delivering an outstanding customer experience and advocating for the customer's needs within Fleet.
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# - 🧑🔬 Experience working with customers to coordinate resolution of complex technical issues and project manage deployment initiatives.
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# - 🤝 Collaboration: You work best in a team-based environment. You are decisive with the ability to shift gears between thinking and doing.
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# - 🦉 3+ years of work experience managing relationships with customers in the device management space. Experience with executing and tracking results tied to customer escalations, renewals, and expansion opportunities.
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# - 🛠️ You are outgoing, enjoy being customer facing, and have a passion for problem solving while assisting external stakeholders.
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# - 🟣 Openness: You are flexible and open to new ideas and ways of working.
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# - ➕ Bonus: Familiarity with osquery, SQLite, GitOps workflows, Terraform, Tines and open source projects. Experience working with IT, SRE, CPE, or SecOps teams.
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- jobTitle: 🦢 Product Designer
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department: Product Design
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